Delivery Charges & Dispatch
Thank you for visiting the Cowshed Interiors website.
As we have developed and improved our delivery options, packaging and methods of delivery, we hope the following may be useful to explain our delivery charges.
Our most common courier delivery option is DPD Local. We have used DPD Local as a courier for over 5 years now. Like us, they too have honed and improved their service; if we have any issues at all we are able to call our local depot directly and they do everything to resolve quickly. They are not faceless, we know them, have met them and they are able to help.
The standard parcel charge we have with DPD Local is what we charge at £8.95. We do not pass on the cost of any extra packaging such as paper void fill, new boxes, extra boxes when we 'double box' items for safer transit.
We do not charge for this packaging as it is our responsibility to do everything we can to have your purchase arrive with you as it is expected.
We are aware some of our competitors have a delivery charge of £5.95 but we are also aware that they are able to subsidise the cost because many of their identical or near identical products to ours are up to 30% more expensive.
There are other less expensive couriers and we realised there was a need to offer a lower cost service for items we sell at a lower value. For those items specifically, we have introduced MyHermes as in our experience they have provided us with a good value option. There is still the option to choose DPD Local if you prefer.
If neither of the above two services are suitable, please feel free to contact us and we will see if there is another option.
For larger pieces of furniture, chandeliers and more fragile pieces that could go with the courier but would be in extreme danger of damage, we have the pallet option at £75 which is a 'kerbside' service only.
We are trying to refine the pallet option but at the moment it is the best and most cost effect for these larger items.
We do not currently offer at checkout a delivery option to Islands & Highlands (any island including IOW, Channel Islands, NI or any postcode classed as Highlands by DPD Local).
Their single standard parcel charge is generally around £30 to these locations. Pallet charges to these locations can range from £100 - £300 for a GY9 postcode.
Unless otherwise stated when you buy a product, our dispatch times are currently 2-3 working days from the day after your order. We are always working to reduce this delay and in many instances we are achieving a quicker turnaround.
We hope that has explained Delivery Charges & Dispatch but as always if you have any questions do please contact us.