Returns and Refunds

Returns

We want you to love every item you receive from Cowshed Interiors. If you are not completely happy, you can return most items for a refund, subject to the terms below.

Delivery Returns Collections

Returns

Standard returns

Key points

  • You may cancel (change your mind) on standard, non-bespoke items within 14 days of receiving your order by notifying us in writing (by email).
  • Please return the item within 14 days of notifying us.
  • Items must be returned in perfect, resaleable condition and handled only as necessary to inspect them.
  • Returns must include all original packaging and all additional protective packaging.
  • Please include a copy of your order confirmation with your return.
  • Return shipping costs are your responsibility unless the item is agreed to be faulty.

We can only accept items that are returned in a perfectly resaleable condition and with all original packaging. Failure to do so may mean we are unable to issue a refund.

Returning standard & extra large parcels

You may use the courier of your choice to return parcels. The risk of the return (loss or damage in transit) is yours, so we recommend using an insured, trackable service.

Return address:

Cowshed Interiors Ltd Unit 1 Lower Barn Buildings Haselor Alcester B49 6GB

Smaller parcels may be returned via Evri or Royal Mail Small Parcels provided they are suitably packed and protected.

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Damage reporting within 48 hours If an item arrives damaged, deliveries must be opened and checked within 48 hours of receipt and issues reported within that timeframe with photos of the item, inner packaging, outer packaging, and the courier label showing the tracking number.

Special order items

Items listed as “special order” are not standard stock and are brought in from central stock specifically to fulfil your order.

  • Once a special order is placed and confirmed, it cannot be amended or cancelled.
  • Special orders are normally delivered to the doorstep. In some cases, assistance to a downstairs room of choice may be available – please ask before ordering.
  • Please measure carefully, including doorways, staircases and tight spaces.

If you wish to return a special order item, please email Customer Service first. A collection fee will apply and a 25% restocking fee will be deducted from your refund to cover the cost of returning the item to the supplier.

Faulty items

If you believe your item is faulty or defective, please contact our Customer Service team by email before taking any action.

  • Please do not attempt to fix an item yourself or via a third party.
  • Please do not return a potentially faulty item without contacting us first.
  • If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost.

Returns terms & conditions

We strongly recommend returning goods using an insured, registered delivery service and retaining your receipt. We cannot accept liability for goods lost or damaged in transit back to us.

We are not responsible for any interest charges made by your credit card company while you are awaiting a refund.

Furniture & special order returns – additional terms

On receipt of your furniture or large-item delivery, please inspect the goods straight away. This allows you to refuse a faulty item immediately and helps us resolve any issues as quickly as possible.

  • Please report any damage or fault within 48 hours of delivery and provide photos of the item, packaging and courier label.
  • Any item that is not part of our special order collection can usually be cancelled and returned within 14 days of receiving the goods.
  • You are responsible for ensuring items are returned in a perfectly resaleable condition and in original packaging.
  • Our Customer Service team can help arrange a collection; a collection fee will normally be payable.

Questions?

If you have any questions about returns, please contact our Customer Service team by email and we will be happy to help.