Delivery
Delivery
Thank you for visiting Cowshed Interiors. As a small, family-run business, we are committed to transparent pricing, careful packaging and considered delivery.
Delivery
Transparent delivery costs
We do not hide courier charges in inflated product prices. Instead, we ask for a fair contribution towards delivery and cover the cost of protective packaging ourselves.
We never charge for bubble wrap, paper void fill, new boxes or “double boxing”. Protecting your order properly is our responsibility.
Some retailers may offer lower delivery fees, but many comparable products are often 20–50% more expensive than ours.
Delivery rates
| Service | Price from |
|---|---|
| Courier – Small Parcel | £5.95 |
| Courier – Medium Parcel | £6.95 |
| Standard Parcels | £8.95 |
| Large / Multiple Parcels | £15.00 |
| 1–2 Man Delivery (Home Counties only) | £65.00 |
| Pallet Delivery | £95.00 |
Dispatch times
Smaller home accessories and lighting items are typically dispatched within 3–5 working days, depending on order volume.
Larger items and furniture may also be in stock with us; however, these pieces require a specialist, bespoke delivery service. As a result, dispatch and delivery timelines for furniture are longer than for standard parcels.
We carefully arrange the most appropriate delivery method for each furniture order to ensure items are handled, transported and delivered safely.
When will my order be delivered?
If everything on your order is in stock, we aim to dispatch within a few working days. Any significant delays will always be shown on our website before checkout.
To help reduce emissions, we usually send all items on your order together. If your order contains a bespoke or delayed item, delivery will take place once everything is ready. If you’d like in-stock items sooner, we can often split your order; an additional delivery charge may apply.
Furniture & specialist delivery items
Furniture and larger, fragile items are delivered using specialist third-party couriers rather than standard parcel networks. Even where a furniture item is in stock with us, delivery times are extended due to the need to coordinate a dedicated service.
Once your order is ready, we arrange collection from us and onward delivery through our specialist delivery partners:
- Home Counties: 1-2 man specialist delivery service
- All other areas: 2 man specialist delivery service via Proovia or White Van Gentlemen
These services operate bespoke delivery routes and schedules. As such, delivery dates are allocated by the courier once your order has entered their system.
While we manage the booking and handover, we are not included within the courier’s live delivery diary and are therefore unable to guarantee exact delivery dates or times for onward delivery.
What this means in practice
Where a furniture item is in stock, collection from our warehouse may be available within 3–5 working days, subject to preparation and confirmation.
However, onward delivery via specialist couriers follows their own route planning and availability. Because we are not part of their internal scheduling system, delivery dates are confirmed by the courier once your item has been accepted into their network.
This allows us to use trusted specialists who handle large and fragile items properly, rather than rushing deliveries through unsuitable networks.
Furniture delivery timelines differ from standard parcels due to the use of specialist delivery partners.
Estimated delivery times
| Service | Estimated delivery |
|---|---|
| Courier – Small/Medium Parcel | 2–3 working days after dispatch (excl. weekends & Bank Holidays) |
| Express Delivery (Standard Parcels) | Next working day after dispatch (excl. weekends & Bank Holidays) |
| Large / Multiple Parcels | Normally next working day after dispatch (excl. weekends & Bank Holidays) |
| Pallet Delivery | Approximately 10–14 working days |
Saturday and Sunday delivery is not currently available.
How will my order be delivered?
We choose the safest delivery method based on the weight, size and fragility of each piece.
Smaller items
Items such as cushions, sheepskins and small ornaments are generally delivered by Evri or Royal Mail. Please allow 2–4 working days from dispatch.
Small to medium items
Items including table lamps, lamp bases, shades, baskets and larger ornaments are usually delivered by DPD or FedEx.
Larger orders
Larger items and/or multiple boxes (2, 3, 4 or more) are generally carried by DPD or FedEx.
Furniture & fragile pieces
Larger, heavier or more fragile pieces such as big clocks, large artwork, chandeliers, large mirrors and furniture are usually sent via pallet delivery. Where available, a 1–2 man delivery may be arranged in certain Home Counties postcodes.
Larger items and furniture are delivered to the doorstep as standard. Delivery to a downstairs room of choice can be quoted for on request.
Where do you deliver?
We deliver to:
- Mainland UK
- Northern Ireland
- Isle of Wight
- Isle of Man
- Scottish Islands
Our courier network applies surcharges to some areas (including Highlands, remote locations, Northern Ireland and all islands). These are set by the couriers, not by us.
Delivery terms & conditions
We work closely with our couriers to provide a reliable service, but during busy periods or in adverse conditions (such as severe weather or network disruption), delays can sometimes occur and are unfortunately outside our control.
For standard and extra large parcels, our couriers (DPD and FedEx) will attempt delivery and may:
- leave a calling card if nobody is home,
- deliver to a neighbour, or
- (for DPD) leave in a safe place or parcel drop-off point, where you have requested this.
Deliveries Left in a “Safe Place” or with a Neighbour
If you ask the courier to leave your parcel in a safe place or with a neighbour (including through tracking links, delivery apps, email instructions or by contacting us), and the courier records the parcel as delivered, then the delivery will be treated as complete once that delivery record is made.
Once your parcel has been delivered to the location you requested:
- Responsibility for the parcel passes to you
- Cowshed Interiors Ltd is not liable for loss, damage, theft or disappearance after the courier marks the delivery as complete
- We are unable to refund or replace items that are lost or damaged after delivery is made to your requested safe place
- Any claims should be made with your home insurance or directly with the courier
If you do not wish to accept this responsibility, please ensure someone is available to receive the delivery or choose a delivery service that requires a signature on receipt.
Checking your delivery
We take great care to package items securely, however on rare occasions transit can be tough on parcels. If there is any damage or something isn’t quite right, please email us within 48 hours of delivery so we can help quickly.
What to send us
Please include the following photos, as this allows us to resolve matters efficiently and (where needed) raise it with the courier:
- The item (clear photos from a few angles)
- The inner packaging (inserts / protection / void fill)
- The outer packaging (all sides of the box/carton)
- The courier label (tracking number clearly visible)
We know this is a little admin, but it genuinely helps us sort things swiftly and fairly.
Please keep all original and protective packaging until you are completely happy with your purchase.
Questions?
If you have any questions about delivery, returns or collections, please contact our Customer Service team by email. We’re always happy to help.
