UK Mainland Deliveries
(Please note we only deliver to the UK)
How will my order be delivered?
Where possible, we aim to deliver your furniture in our own vans. However, in some circumstances, long haul deliveries or unusual routes for instance, we reserve the right to use a third-party courier service.
We're also very happy to remove any packaging or rubbish at no extra charge if we deliver in our own van.
Accessories & Rugs
All of our accessories and rugs are delivered using a third-party service.
I ordered a product that's in stock so will it arrive sooner?
We aim to deliver products that are in stock as soon as possible. However, to avoid disappointment, please allow a few days for delivery. We can never be sure how busy our delivery service is going to be, so we need to give ourselves a little bit of room!
When will my order arrive?
We do not keep all our products in stock so they sometimes need to be ordered in. Once they arrive with us at Cowshed Interiors we'll contact you to arrange a convenient delivery time.
The day before your furniture is due to arrive, we'll contact you with an estimated time slot for delivery. If it's useful, we can also contact you 30 minutes before it's due to arrive.
If you've bought several things, we usually delivery everything together once all your items are in stock. However, if you need one thing urgently, please let us know and we'll do everything we can to help.
The estimated delivery time for all in-stock items is usually up to 1 week. However, most in-stock items will be delivered sooner than this, but please note, if delivering with our own van, we can only arrange deliveries to certain areas on particular days.
For more information, please call us and someone will be happy to help.
Why is my delivery later than expected?
We always try to make deliveries on time but occasionally things don't go quite as planned. We apologise in advance if things get delayed and will always let you know if we can’t get to you on time.
The delivery dates we give are an approximation and are given in good faith but we cannot be held responsible for direct or indirect delays due to reasonable or unforeseen circumstances. However, we will always apologise and get things sorted as quickly as possible.
If you live out in the sticks, this can also delay us as we need to figure out the best way to get to you! But we will find you, it might just take us a little bit longer than expected.
Sometimes, especially during the holiday season, we may come across delays or restrictions in your area which mean we cannot get to you as quickly as we’d like. These things are very often out of our control but we’ll make every effort to keep you updated. If we’re delayed by road works or diversions for instance, our team will let you know and we’ll get to you as soon as possible.
What if the furniture doesn't fit on delivery?When you place an order, please be aware that it's your responsibility to let us know of any difficulties we may have delivering to your property. Also, please note we're only responsible for delivery to your front door: any costs incurred affecting delivery, like the removal of doors or windows, are not the responsibility of Cowshed Interiors.
If you have any questions or queries about this, please just get in touch. We're open Monday to Friday from 10am - 5pm.