Customer Service & Special Orders

Special Orders, Returns & Price Match

We hope you’ll love whatever you buy from us, but if you ever need to return something, please refer to the information below and our main Delivery & Returns page.

Price Match Guarantee

Our promise on value

We aim to offer excellent service, a varied range of products and great value. If you find an identical item in stock at a high street location and with comparable delivery charges, please contact us directly.

We will always aim to price match — and if we can, do even better.

Special Order Items

What is a “Special Order”?

Any item listed as a Special Order is not held as standard stock in our warehouse. It is brought in specifically for you from central stock or sourced directly from the supplier.

  • Items ordered as a one-off for a specific customer
  • Items sourced on request, including any bespoke detailing or changes
  • Items not stocked as part of our normal inventory

Lead times

Our quoted lead time of 2–3 weeks is a realistic timeframe for Special Order items to arrive with us and then be dispatched to you.

Amendments & cancellations

Once a Special Order has been placed and confirmed, it cannot be amended or cancelled.

Delivery for Special Orders

Special Orders are normally a doorstep delivery as standard. In some circumstances, we may be able to assist with delivery to a downstairs room of choice — please ask before ordering so we can confirm availability and any associated cost.

Before ordering: measure carefully

Please ensure you have measured thoroughly, considering:

  • The space where the item will sit
  • Doorways, hallways, tight spaces and staircases
  • The route required to manoeuvre the item into place

Returning Special Orders

If you wish to return a Special Order item, please email Customer Service first. A member of the team will assist you.

A collection fee will apply and a 25% restocking fee will be deducted from your refund, which covers our charges in returning the item to the supplier.

Non-Refundable Items

When we cannot offer a refund

We regret we are unable to offer refunds for the following:

  • Items returned after 14 days
  • Items not notified to us in writing within 7 days of receipt
  • Items with protective or covered packaging removed
  • Items that have been altered, fitted (e.g. ceiling lights) or used
  • Special Orders or Made to Measure items

Please email us first to notify us of any return.

Contact

Correspondence Address

Cowshed Interiors Ltd Unit 1 Lower Barn Buildings Haselor Alcester B49 6GB

Tel: 01789 488670 (9am–5pm, Monday–Friday)

Thank you for shopping with Cowshed Interiors.