Delivery | Returns | Collections
Delivery, Returns & Collections
Thank you for visiting Cowshed Interiors. As a small, family-run business, we are committed to transparent pricing, careful packaging and considered delivery.
Delivery
Transparent delivery costs
We do not hide courier charges in inflated product prices. Instead, we ask for a fair contribution towards delivery and cover the cost of protective packaging ourselves.
We never charge for bubble wrap, paper void fill, new boxes or “double boxing”. Protecting your order properly is our responsibility.
Some retailers may offer lower delivery fees, but many comparable products are often 20–50% more expensive than ours.
Delivery rates
| Service | Price from |
|---|---|
| Courier – Small Parcel | £5.95 |
| Courier – Medium Parcel | £6.95 |
| Standard Parcels | £8.95 |
| Large / Multiple Parcels | £15.00 |
| 1–2 Man Delivery (Home Counties only) | £65.00 |
| Pallet Delivery | £95.00 |
When will my order be delivered?
If everything on your order is in stock, we aim to dispatch within a few working days. Any significant delays will always be shown on our homepage and before checkout.
To help reduce emissions, we usually send all items on your order together. If your order contains a bespoke or delayed item, delivery will take place once everything is ready. If you’d like in-stock items sooner, we can often split your order; an additional delivery charge may apply.
Estimated delivery times
| Service | Estimated delivery |
|---|---|
| Courier – Small/Medium Parcel | 2-3 working days after dispatch (excl. weekends & Bank Holidays) |
| Express Delivery (Standard Parcels) | Next working day after dispatch (excl. weekends & Bank Holidays) |
| Large / Multiple Parcels | Normally next working day after dispatch (excl. weekends & Bank Holidays) |
| Pallet Delivery | Approximately 10–14 working days |
Saturday and Sunday delivery is not currently available.
How will my order be delivered?
We choose the safest delivery method based on the weight, size and fragility of each piece.
Smaller items
Items such as cushions, sheepskins and small ornaments are generally delivered by Evri or Royal Mail. Please allow 2–4 working days from dispatch.
Small to medium items
Items including table lamps, lamp bases, shades, baskets and larger ornaments are usually delivered by DPD or FedEx.
Larger orders
Larger items and/or multiple boxes (2, 3, 4 or more) are generally carried by DPD or FedEx.
Furniture & fragile pieces
Larger, heavier or more fragile pieces such as big clocks, large artwork, chandeliers, large mirrors and furniture are usually sent via pallet delivery. Where available, a 1–2 man delivery may be arranged in certain Home Counties postcodes.
Larger items and furniture are delivered to the doorstep as standard. Delivery to a downstairs room of choice can be quoted for on request.
Where do you deliver?
We deliver to:
- Mainland UK
- Northern Ireland
- Isle of Wight
- Isle of Man
- Scottish Islands
Our courier network applies surcharges to some areas (including Highlands, remote locations, Northern Ireland and all islands). These are set by the couriers, not by us.
Delivery terms & conditions
We work closely with our couriers to provide a reliable service, but during busy periods or in adverse conditions (such as severe weather or network disruption), delays can sometimes occur and are unfortunately outside our control.
For standard and extra large parcels, our couriers (DPD and FedEx) will attempt delivery and may:
- leave a calling card if nobody is home,
- deliver to a neighbour, or
- (for DPD) leave in a safe place or parcel drop-off point, where you have requested this.
Deliveries Left in a “Safe Place” or with a Neighbour
If you ask the courier to leave your parcel in a safe place or with a neighbour (including through tracking links, delivery apps, email instructions or by contacting us), and the courier records the parcel as delivered, then the delivery will be treated as complete once that delivery record is made.
Once your parcel has been delivered to the location you requested:
- Responsibility for the parcel passes to you
- Cowshed Interiors Ltd is not liable for loss, damage, theft or disappearance after the courier marks the delivery as complete
- We are unable to refund or replace items that are lost or damaged after delivery is made to your requested safe place
- Any claims should be made with your home insurance or directly with the courier
If you do not wish to accept this responsibility, please ensure someone is available to receive the delivery or choose a delivery service that requires a signature on receipt.
If you do not respond to a calling card within three working days, the goods may be returned to us and a re-delivery charge may apply.
Upon receipt of your order, please inspect items straight away and keep all original and protective packaging until you are completely happy with your purchase. We may be unable to offer a refund if original packaging is not available for a return.
Returns
Our returns overview
We want you to love every item you receive from Cowshed Interiors. If you are not completely happy, you can return most items for a refund, subject to the terms below.
Key points
- Notify us in writing (by email) within 72 hours of receiving your order if you intend to return an item.
- Return the item within 14 days of notifying us, in perfect, resaleable condition.
- Include all original packaging and all additional protective packaging.
- Enclose a copy of your order confirmation with your return.
- Do not deface any packaging.
- Return shipping costs are your responsibility unless the item is agreed to be faulty.
We can only accept items that are returned in a perfectly resaleable condition and in all original packaging. Failure to do so may mean we are unable to issue a refund.
Returning standard & extra large parcels
You may use the courier of your choice to return standard and extra large parcels. The risk of the return (loss or damage in transit) is yours, so we recommend using an insured, trackable service.
Return address:
Cowshed Interiors Ltd Unit 1 Lower Barn Buildings Haselor Alcester B49 6GB
Smaller parcels may be returned via Evri or Royal Mail Small Parcels provided they are suitably packed and protected.
Special order items
Items listed as “special order” are not standard stock and are brought in from central stock specifically to fulfil your order.
- Once a special order is placed and confirmed, it cannot be amended or cancelled.
- Special orders are normally delivered to the doorstep. In some cases, assistance to a downstairs room of choice may be available – please ask before ordering.
- Please measure carefully, including doorways, staircases and tight spaces.
If you wish to return a special order item, please email Customer Service first. A collection fee will apply and a 25% restocking fee will be deducted from your refund to cover the cost of returning the item to the supplier.
Faulty items
If you believe your item is faulty or defective, please contact our Customer Service team by email before taking any action.
- Please do not attempt to fix an item yourself or via a third party.
- Please do not return a potentially faulty item without contacting us first.
- If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost.
Returns terms & conditions
We strongly recommend returning goods using an insured, registered delivery service and retaining your receipt. We cannot accept liability for goods lost or damaged in transit back to us.
We are not responsible for any interest charges made by your credit card company while you are awaiting a refund.
Furniture & special order returns – additional terms
On receipt of your furniture or large-item delivery, please inspect the goods straight away. This allows you to refuse a faulty item immediately and helps us resolve any issues as quickly as possible.
- Please report any damage or fault within 72 hours of delivery.
- Any item that is not part of our special order collection can usually be cancelled and returned within 14 days of receiving the goods.
- You are responsible for ensuring items are returned in a perfectly resaleable condition and in original packaging.
- Our Customer Service team can help arrange a collection; a collection fee will normally be payable.
Collections
If you prefer, you can collect your order from our warehouse once it has been prepared and we have confirmed it is ready.
How collections work
- When your item is ready, we’ll contact you by phone, email or text, referencing your order number.
- We will confirm the date from which your order can be collected.
- Please book a collection time slot with our Customer Service team so your item is prepared when you arrive.
This helps us keep the warehouse running smoothly and ensures your items are safely staged and ready for you.
Questions or feedback?
If you have any questions about delivery, returns or collections, or if you’d like to share feedback on your experience, please contact our Customer Service team by email. We always value your comments and continually review our processes to serve you better.
