Delivery, Returns and Collections
Our deliveries are taking a little longer than usual at the moment, currently our 'pick | pack | dispatch' time is around 7 working days.
We do not pass on the cost of any extra packaging such as bubble, paper void fill, new boxes, extra boxes when we 'double box' items for safer transit.
We do not charge for this packaging as it is our responsibility to do everything we can to have your purchase arrive with you as it is expected.
We are aware some of our competitors have a delivery charge of £5.95 but we are also aware that they are able to subsidise the cost because many of their identical or near identical products to ours can be 20-50% more expensive than ours.
|MyHermes/RM Small Parcel
||Express Delivery (Standard Parcels)||Large/Multiple Parcels||Pallet Delivery
|from £6.95||from £8.95||from £12.50||from £59.00|
|MyHermes/RM Small Parcel||Delivered within 3-4 working days|
|Express Delivery (Standard Parcels)||Next day following dispatch (excluding weekends and Bank Holidays)|
|Large/Multiple Parcels||Normally next day following dispatch (excluding weekends and Bank Holidays)|
|Pallet Delivery||Delivered within approximately 10-14 working days|
We want you to love every item you receive but we understand that there are times when you may want to arrange a return.
If you’re not 100% happy with your purchase please advise us within 72 hours in writing (on email) of your intent, along with your order details and you can then return it to us in its original condition and original packaging within 14 days for a full refund, excluding delivery fees. Please enclose a copy of your order confirmation.
You are responsible for covering the cost of returning items to us. Please take care to keep ALL packaging as we can only accept returns with the original packaging. It is important to include a copy of your order confirmation to help our warehouse identify your order. Without this, we may be unable to complete your refund or exchange. Please note, it can take up to fourteen days for us to process a return though this may be longer without a copy of your order confirmation.
You are responsible for ensuring items are returned in a perfectly resalable condition and in ALL original packaging. Failure to do so may result in us being unable to issue a refund.
STANDARD AND EXTRA LARGE PARCELS
Standard and Extra Large Parcels may be returned by the courier of your choice. Please return your item in the original packaging to the below address:
Cowshed Interiors, Unit 1 Lower Barn Buildings, Haselor, Alcester, B49 6LX
Smaller parcels may be returned via MyHermes (with suitable protective packaging) or if of a qualifying size, via Royal Mail Small Parcels.
FURNITURE AND FRAGILE ITEMS
For these items please email email@example.com and our Customer team will help you arrange collection. A collection fee will be payable.
SPECIAL ORDER ITEMS
Our Special Order items are unable to be amended or cancelled once placed and confirmed.
If you’d like to return a special order item, please email firstname.lastname@example.org within 14 days and our Customer team will help you arrange collection. A collection fee will be payable.
We will deduct a 25% restocking fee from your refund to help cover the cost to us.
Please ensure you measure your space correctly before placing your order. Be sure to consider staircases, doorways and any tight spaces as your furniture may need to be manoeuvred through these spaces.
If you believe your item is faulty, please contact our Customer team via email email@example.com
Please DO NOT attempt to fix an item yourself or via a third party as this will affect your entitlement to a refund, compensation or reimbursement. We also ask that you do not return a faulty item without contacting our Customer team first.
If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost.
We’re happy to offer an exchange for an alternative item, providing there is available stock. Please email firstname.lastname@example.org and our Customer team will arrange this for you. Please note that you are responsible for the returns postage cost.
We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
Furniture/Special Order Returns Conditions
Upon receipt of your order, it is your responsibility to check the goods for any faults or damages straight away. This gives you the opportunity to refuse a faulty item and allows us to resolve the issue as quickly as possible. Please advise us within 72 hours of any damage or fault.
Any item that is not part of our special order collection can be cancelled and returned within 14 days of receiving the goods. You are responsible for ensuring items are returned in a perfectly resalable condition and in original packaging. Failure to do so may result in us being unable to issue a refund.
Our Customer team can help you arrange collection. A collection fee will be payable.
If you have any particular feedback regarding our delivery service and returns policy, please feel free to contact our Customer team on email@example.com where your feedback will be very welcome.
We have an option for you to collect any item once we have advised you of it's availability to collect.
When an ordered item has arrived with us and/or been prepared for collection, we will advise you via email/text referencing your order number.
We will advise you of a time from when the item can be collected but at this time we do ask that you book a 'time slot' with our Customer team on a suitable day so your item is ready on arrival.
If you need to enter the premises of Cowshed Interiors for any reason we will ask that you wear an appropriate mask.